Orders and trials
Submitting files
File Formats and types
Downloading your files
Pricing and payments

Orders and trials

How do I avail the free trial?
Details of the Free trail can be found here.

How do I place an order?
You can place an order by signing up and placeing an order from your account. Signup here

How do I request an estimate?
Click the new estimate request on the menu from your account at the members area.

Submitting files

Do I need to submit professional artwork?
As with every part of the digitizing process, the better the artwork, the better the final product.
All we really need is a relatively clear image with the colour separations.

Can you cope with a rough artwork or a garment to copy?
No, we do not accept rough artwork, a garment is acceptable.

How do I upload my artwork?
This will be done via your account, you can either submit it via the new order or new estimate request forms.

How do I know if my artwork is ok?
Once you have submitted your artwork, your artwork will be thoroughly checked and processed by our audit staff.
Your artwork can have either one of the following statuses:
Audit Check: Means that your artwork still under audit.
Check Passed: Means that your artwork has passed the audit and forwarded.
Audit Failed: Means that your artwork has failed the audit, you will be notified by an email of the error.

What are the most important Information that I need to send along with the Artwork?
All the important information is collected while you place an order with our order form, you needn't worry about that.

What is your turnaround time? When will i get my file ready?
If the artwork is perfect and has passed the audit, our normal turnaround time is 24 hours. However if you would like to have your artwork digitized on top most priority, we charge an additional US$10.00 per design to put it on top of the list.

File Formats and types

Which type of artwork format is acceptable?
We accept the following file formats: .eps or .ai (preferred), .jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd

Do You except vector format artwork?
Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, ect. If you send us in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.

What Embroidery formats do you offer?
We can offer you all major formats a few of which are. .emb,.dst,.exp,.cnd,.dsb,.dsz,.10O,.u??,.ksm,.t01,.t03,.t04,.t05,t09,.xxx,.sew,.jef,.hos,.pes,.pec,.pcs,.pcd,.pcq,.csd, ect.
A complete list can be found right here: http://www.cheapdigitizing.com/filetypes.htm

How do you ensure quality?
Our digitized files are designed by professional designers and are made to meet your eact requirements. Our Free trial ensures that we are sure you will get your designs better than your expectations.

Downloading your files

How do i know my digitized file is ready?
You will be notified via email by our automated system when your file is ready to download.

Where do I download my files from?
Once your design is ready you will be emailed an invoice. as we receive to the payment notification your design will be emailed to you.

The file i downloaded is a zip, what should i do?
Please download winzip here and install it. Once it has been installed it will automatically pop up and do it's job whenever you double-click on a zipped file.

Can i use the digitized file on any fabric?
We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits.

Can i buy a design that someone else ordered before?
No, we cannot sell you any design ordered by someone else.

Do you keep backups of clients files?
Yes, backups are available with in your account panel for 60 days.

Pricing and payments

How much do you charge for digitizing?
We charge by the stitch count. Click here for pricing.

How much do you charge for editing?
We charge per our price list. Click here for pricing.

How do I contact you? If I need help.
Contact details are here

Didn't find the answer to your question?? click here